Cookies Care

FAQs

W​here do we ship to?

We currently ship our products within the UK (including Northern Ireland, the Channel
Islands, the Isle of Man and the Scottish Highlands & Islands). In the near future, we are hoping to be able to ship to the EU, US and the UAE. Watch this space!

Which shipping methods do you use?

For all of our UK orders, we ship using Evri, with the option of Standard or Express Delivery.

When will my order be shipped?

For orders placed before 1pm on any given business day, we aim to process, pack and ship your order within 48 hours. You will receive an email confirmation when you place your order, as well as when it has been processed. This will include a tracking link so you can keep
an eye on when your Bites are due to arrive. For orders placed after 1pm on a given business
day, or on weekends and public holidays, they will be treated as if they were placed the following business day. Please note that during exceptionally busy times, these may vary.

How do I track my order?

Once your order has been dispatched, you will receive delivery notifications via a tracking
link that we will share. Please allow 24 hours for the link to activate.

Returns 

Unfortunately, we are unable to offer returns. If you are unhappy with any part of your order, or find something wrong with your Bites, please do get in touch by emailing
hello@teff.me.